Customized Contract Training

If you have a group in need of assistance in dealing with conflict in new and better ways, contact Susan Holmes, Associate Director, Special Programs. Over the years, we have designed and delivered many customized conflict management workshops to a variety of clients and within their budget requirements.

Sample Customized Workshops

• Workplace Communication
• Conflict Management Coaching for New Managers and Supervisors
• Advanced Negotiation and Coaching for Executives
• Managing Change and Building Trust
• Exploring Interest-Based Negotiation: A Primer for Management and Union Representatives
• Exploring Interest-Based Negotiation
• Managing Conflict in our Communities

Workplace Communication

A popular workshop that can be customized for your group, whether carpenters, front line supervisors, or doctors.

• Explore how our experiences and perspectives can contribute to workplace misunderstandings  
• Practice showing genuine curiosity through listening and questioning
• Give and receive helpful feedback

Conflict Management Coaching for New Managers and Supervisors

For practitioners who would like expert feedback to enhance their conflict management skills.

• Review the elements of interest-based negotiation
• Use your own case studies to work in small groups with the guidance of a coach to practice interest-based strategies

Advanced Negotiation and Coaching for Executives

For executives who understand the principles of interest-based negotiation.

• Gain a deeper understanding of the elements of interest-based negotiation
• Use your own case studies to work in small groups with the guidance of a coach to practice interest-based strategies

Managing Change and Building Trust

For organizations with a desire to maintain a culture of trust during times of uncertainty.

Exploring Interest-Based Negotiation: A Primer for Management and Union Representatives

An opportunity for joint exploration of the interest-based model of negotiation.

Exploring Interest-Based Negotiation

An opportunity for experts in a field, such as family conciliation, insurance case management, etc., to explore the applicability of the principles of interest-based negotiation.

Managing Conflict in our Communities

For police, security officers, school administrators, youth care workers, anyone trying to help today's youth fit into our communities in a positive way.

• Gain a deeper understanding of today's youth through panel discussions with experienced youth workers
• Explore interest-based negotiation and relevant principles
• In small groups, using shared experiences and interest-based theory, develop new approaches for working with youth